Policies
► Check in, Check Out and Reservation Extensions
Check in time is from 14:00 PM, and check out time is at or before 12:00 PM (noon).
If your arrival is early in the day and you prefer immediate access to your room before 14:00 PM, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage and make our facilities available for you to freshen up.
Extension of check out time is subject to availability and will be charged as follows:
- Check out until 18:00 PM: 50% of the prevailing rates (subject to a possible rate change)
- Check out after 18:00 PM: 100% of the prevailing rates (subject to a possible rate change)
Extensions will require a new reservation for the additional date(s) and will be subject to availability and prevailing rates.
► Child Policy
Free of charge up to two children under 12 years old, staying in the parents' or guardians' room and using the existing bedding. Breakfasts will be chargeable (see meal rates below).
Children requiring extra bed or sofa bed will be charged VND 805,000++ per bed, inclusive of breakfast for up to maximum 2 children between 5 and 12 years old. Baby cots are provided free of charge, but this is subject to availability and upon request (++ rate is not inclusive of service charge and applicable taxes).
Free of charge on buffets for children under 5 years old. 50% off on buffets for children between 5 years and 12 years old. 20% off on Gala Dinner buffets for children between 5 and 12 years old. 50% off regular "A la carte menu" for children between 5 and 12 years old with children’s portion; full price will be charged if ordering from the regular “Kids Menu”.
Children under 5 years old, sharing the same room as their parents and using the existing bedding: free of charge for all the services indicated in the packages (except massage services).
Children from 6 to 12 years old, sharing the same room as their parents and using the existing bedding: 50% discount on package prices and on other services (except massage services and gala dinner buffets).
► Cancellation & No Show Policy
If there is a cancellation of a room or package reservation less than 7 days prior to the arrival date, Thien Minh Hospitality Management reserves the right to impose a one night room charge for all rooms or packages reserved. Cancelling less than 24 hours prior to the arrival date or not showing will incur full charge for all rooms and packages reserved.
