Room: The room had no windows (which we knew about) but was well furnished with all the essential, including free water, refilled every day. The walls are thin, so do bring earplugs along because you hear whatever is going on in the corridor.
Staff: The hotel staff was lovely and keen to help, and the airport pick up was smooth with someone waiting for us with our name on a board
Location: perfect location, walking distance from most of the sight seeing stuff, and close to loads of great restaurants
Food: breakfast buffet was lush! Egg station, pho station, a mix of savoury stuff to suit western and eastern palettes alike which changed every day (the only constant was sausage and bacon), good coffee, good area of fruit, bread and pastries. Even homemade yoghurt. A fantastic spread.
Only the juices could be better. We didn't eat dinner, but did go for drinks and they have a Hanoi mocktail, a bit like a strawberry mojito which is gorgeous!
Spa: we got a massage at the spa. We didn't necessarily want it together but ended up in the same room. I'd say the massage was average...
The two ladies ended up chatting (albeit in low tones) which made it difficult to actually relax. I also didn't feel like I got the massage I chose...at least it didn't start the same. There also didn't seem to be as much care to protect one's modesty, you know when they keep the towel up for you to turnover etc.
Overall, great location, fantastic breakfast, lovely staff. Would definitely consider staying here again (with my earplugs again).