Mekong Princess Cruise Policy
1. Transfers & Joining
You will be picked up and transferred to the Mekong Princess Cruise at the meeting point at the lobby of Park Hyatt Saigon hotel. No.2 Lam Son Square District 1, Ho Chi Minh City, Vietnam.
You should present at Titanic Restaurant on Ave. 106, Sisowath Quay, Phnom Penh 12202 Port Authority for pick up and transfer to the cruise. A hospitality deck will be placed at the entrance of the restaurant.
Contact: +855 92 888 798 (Ms. Chanika)
2. Deposit
- The deposit equivalent to 30% of the total price shall be paid at the time of booking;
- The remaining fee equivalent to 70% of the total price shall be paid at least 125 days before the departure.
► Certain special offers may require higher non-refundable deposits. These will be advised to you at the time of booking.
3. Cancellation by Customer
If you want to cancel your booking, you must inform us via fax or email. The following cancellation charges will be applied:
- More than 125 days prior to the departure: US $400 each passenger which is non-refundable.
- Between 124 days and 95 days prior to the departure: 50% of the total price.
- Within 94 days prior to the departure, even when the passengers absent during the voyage: 100% of the total price.
We may cancel the reservation and booked tickets if other Passengers hire the whole vessel, even that the Passengers have made full payment or non-payment or paid deposit only, and we shall refund such payments. Provided that we must notify you at least ninety 85 days prior to the departure;
► In the event of cancellations, wire fees and credit card commissions will be deducted when calculating refunds.
4. Children Price
- Children under 6 years old sharing the same bed with the parent: The child receives 80% reduction from the adult price.
- Children from 6 years old up to 12 years old receives 30% reduction from the adult price.
- Children from 12 years old and up will be fully charged at the adult price.
- Parents can only bring children under 6 years old on Christmas, Thanksgiving and New Year.
- Children age will be counted to the departure day of the voyages.
► Please note that our cruises are not safe and suitable for young or small children under 6 years old as our ship have railings but no netting.
5. Departure Date Change Policy
- The Passengers will not be allowed to change the travel agency right after we receive the final payment;
- The final document will be issued after we receive the final payment and about thirty (30) days before the departure;
- All the reservation can be canceled if the final payment is not be settled in due time and the reservations are guaranteed only when full payment is settled at least 125 days before the departure.
