SANCTUARY ANANDA CRUISE POLICY
1. Alteration of schedule and cruise itinerary
Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.
2. Child policy & third adult rates
- Children aged 6 and over are welcome on board Sanctuary Ananda with accompanying adult(s). Children must be supervised at all times and their safety is the responsibility of the accompanying adult(s).
- One child aged up to and including 12 years sharing a Luxury Suite with two adults pays 60% of the adult rate.
- One child aged up to and including 12 years sharing the Owner’s Suite with two adults pays 60% of the adult rate
- One adult sharing the Owner's Suite as the third occupant pays 75% of the per person rate.
- Children over 12 years will need to have their own cabin.
3. Payment Terms
A non-refundable 30% deposit is payable at the time of booking.
The remaining balance will be paid 70 days prior to arrival.
If a booking is made 70 days or less before arrival, full fare payment must be made within 48 hours.
Failure to pay on time may result in automatic cancellation of the booking with cancellation penalties.
4. Cancellation Terms
Cancellations received between the date of booking and 70 days prior to departure will result in the loss of the deposit.
Cancellations received 69 - 40 days prior to departure will be subject to a cancellation charge of 50% of the tour price.
Cancellations received 39 days or less prior to departure will be subject to a forfeiture of the entire tour price.
The purchase of special event tickets is subject to the refund policy of each individual event.
5. Force majeure
In the case of circumstances beyond normal control that cannot be foreseen or avoided, such as but not limited to war, civil or political unrest, strikes, catastrophes, epidemics, adverse river conditions or disruption to fuel supplies to the vessel, the Company may cancel the cruise and there will be a full refund of all monies paid by the passenger. In the event of a cruise being canceled as a result of the above force majeure situations following the commencement of that cruise period, the monies will not be refunded and the company will not be held liable for compensation.
6. Insurance
We strongly advise travelers to purchase trip cancellation insurance. In this case, guests will be reimbursed the cost of air tickets and other non-refundable trip payments. We also highly recommend guests to get international medical, baggage loss and delay insurance in the case of bad situations. Sanctuary Ananda will take no responsibility for lost or stolen personal belongings.
7. Dietary needs
For travelers with special dietary needs, they should contact us at least 30 days prior to embarkation. The cruise liner will make the utmost effort to provide special dietary needs and requests basing on the product’s availability.