Aqua Mekong Cruise Policy
1. Cancellation by Customer
- Cancellations made 121 days or more prior to departure: charge 10% of total price
- Cancellations made 120 to 91 days or more prior to departure: charge 30% of total price
- Cancellations made less than 90 days or more prior to departure: charge 100% of total price
If cancellations happen, wire fees and credit card commissions will be subtracted when calculating refunds.
2. Children Price and Extra Bed:
- Children have to be at least 7 to go onboard
- Children under 12: 20% discount
- Third person sleeping on sofa bed: 20% discount
- Third person as a child under 12 sleeping on sofa bed: 500$ per night.
3. Departure Date Change Policy
Aqua Mekong Cruise will accept the request of those who want to change the departure date of the cruise within 181 days since they made their booking without penalty. From 181 to 121 days, charge $200.00 per person if changes happen. Within 120 days from departure date, no charges are allowed.
4. Insurance: We strongly counsel passengers to purchase trip cancellation insurance. With this, you will be repaid the cost of air tickets and other non-refundable trip payments. In case of bad situation, we also encourage guests to get international medical, baggage loss and delay insurance. We take no responsibility for your lost or stolen belongings.
5. Dietary Needs: Those who have the need for special dietary should contact us at least 30 days prior until embarkation. We will try our best to provide special dietary needs and request that base on product’s availability.
6. Vessel Replacement: Aqua Mekong Cruise has the right to change the vessel in case of mechanical problems happen. If guests don’t satisfy with the replacement, Aqua Mekong Cruise is able to cancel the trip basing on a refund pro rata per cruise night not used or offer credit toward a future cruise on the Aqua Mekong Cruise.
7. Travelers’ Responsibilities: All who are on board the cruiser must take responsibilities towards other passengers as well as the crew members. We expect you to review the conditions of the trip itinerary, observe all safety requirements (on board and on excursions) and show proper social behavior to anyone on board.
