RV Mekong Pandaw Cruise Policy
1. Adjustment of Schedule and Cruise Itinerary: We try our best to make sure that everything follows closely to the published schedule. Should uncertain river and other local condition happen, all schedules and itineraries maybe consider for alterations and delays at short notice
2. Change Point of Embarkation and Disembarkation: We are not liable to bear any extra cost of transporting passengers to and from the reconsidered point of getting on or getting off the cruise unless clients or their agents have purchased a complete package tour that include land services from us. As so, any other reason for changing the points of embarkation and disembarkation cannot regard as a reason for cancelling the contract.
3. Fuel Surcharge: Fuel costs have been calculated on average prices on passengers’ tickets. If fuel prices rise by more than 10% , we will impose a fuel supplement fee which equivalent to the amount that exceeds the price for this contract.
4. Deposit
4.1. For booking with less than 10 cabins
- If a booking is made more than 95 days before departure date, a 30% non-refundable deposit must be made at the time of booking. Balance must be made at least 70 days prior departure.
- If a booking is made less than 95 days but more than 35 days before departure date, a 75% non-refundable deposit must be made at the time of booking. Balance must be made at least 35 days prior departure.
- If a booking is made less than 55 days before departure date, full fare payment must be accomplished within 48 hours.
4.2 For booking from 10 cabins and more
- If a booking is made more than 155 days before departure date, a 30% non-refundable deposit must be made at the time of booking. The other 30% is made 95 days prior departure. Balance must be made at least 70 days prior departure.
- If a booking is made more than 155 days but more than 95 days before departure date, a 30% non-refundable deposit must be made at the time of booking. The other 30% is made 95 days prior departure. Balance must be made at least 70 days prior departure.
- If a booking is made less than 95 days before departure date, a 75% non-refundable deposit must be made at the time of booking. Balance must be made at least 70 days prior departure.
5. Cancellation by Us: In case we are unable to provide cruise services to passengers with confirmed bookings or departures where occupation is less than 5 cabins, we retain the right to cancel the trip giving all guests with confirmed bookings 30 days prior notice of this intention. An alternative cruise ship or an alternative departure date will be provided to availability. Any surcharges or dissimilarity in cruise prices will be reimbursed or born by us.
If the alternative date or the vessel is not acceptable to the passenger, we will refund any down payments made for the cancelled cruise. In the event that passengers have cancelled and paid cancellation fees and later on we cancel that departure, then any cancellation fees and down payment will be refunded in full on the request of the passengers.
6. Cancellation by Customer
6.1. For booking with less than 10 cabins:
- Cancellations made 70 days or more prior to departure: charge 30% of total price
- Cancellations made 50 to 69 days or more prior to departure: charge 50% of total price
- Cancellations made 35 to 49 days or more prior to departure: charge 75% of total price
- Cancellations made less than 35 days or more prior to departure: charge 100% of total price
6.2. For booking from 10 cabins and more:
- Cancellations made 90 days or more prior to departure: charge 30% of total price
- Cancellations made 65 to 89 days or more prior to departure: charge 50% of total price
- Cancellations made 35 to 64 days or more prior to departure: charge 75% of total price
- Cancellations made less than 35 days or more prior to departure: charge 100% of total price
► If cancellations happen, wire fees and credit card commissions will be subtracted when calculating refunds.
7. Children Price and Extra Bed: Infants below the age of 5 can accompany with their parents’ cabin though we can’t guarantee the availability of cots. Children above 5 years old should be charged 30% of total cabin rate with a bed.
8. Insurance: We strongly counsel passengers to purchase trip cancellation insurance. With this, you will be repaid the cost of air tickets and other non-refundable trip payments. In case of bad situation, we also encourage guests to get international medical, baggage loss and delay insurance. We take no responsibility for your lost or stolen belongings.
9. Dietary Needs: Those who have the need for special dietary should contact us at least 30 days prior until embarkation. We will try our best to provide special dietary needs and request that base on product’s availability.
10. Travelers’ Responsibilities: All who are on board the cruiser must take responsibilities towards other passengers as well as the crew members. We expect you to review the conditions of the trip itinerary, observe all safety requirements (on board and on excursions) and show proper social behavior to anyone on board.
