Mekong Eyes Explorer Cruise Policy
1. Alteration of schedule and cruise itinerary
Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.
2. Deposit & Payment
2.1. For booking with less than 4 cabins
- If a booking is made more than 21 days prior departure date, a 30% deposit must be made at the time of booking. Balance must be made at 21 days before departure.
- If a booking is made less than 21 days prior departure date, full fare payment must be made within 48 hours.
2.2. For booking from 4 cabins and more
- If a booking is made more than 50 days prior departure date, a 30% deposit must be made at the time of booking. Balance must be made at 50 days before departure.
- If a booking is made less than 50 days prior departure date, full fare payment must be made within 48 hours.
3. Children Price & Extra Bed
- Free of charge for 01 child below the age of 6 years sharing cabin with 02 adults. The second child will be charged 50% of adult price.
- Children from 6 to 12 years old will be charged 50% of adult price and must share the cabin with 02 adults.
- 75% of adult cabin price will be charged for 02 children under 12 years old stay in a cabin.
- Extra bed will be charged 80% of adult price and subject to availability.
4. Cancellation by Customer
If you want to cancel your booking, you must inform us via fax or email. The following cancellation charges will be applied:
4.1. For booking with less than 4 cabins
- Cancellations made from 21 days or more before departure: 10% charge of total price
- Cancellations made from 10 to 20 days prior to departure: 60% charge of total price
- Cancellations made from 05 to 09 days prior to departure: 85% charge of total price
- Cancellations made less than 05 days prior to departure: 100% charge of total price
4.2. For booking from 4 cabins and more
- Cancellations made from 50 days or more before departure: 10% charge of total price
- Cancellations made from 35 to 49 days prior to departure: 60% charge of total price
- Cancellations made from 20 to 34 days prior to departure: 85% charge of total price
- Cancellations made less than 20 days prior to departure: 100% charge of total price
► In the event of cancellations, wire fees and credit card commissions will be deducted when calculating refunds.
5. Insurance
We strongly advise travelers to purchase trip cancellation insurance. In this case, guests will be reimbursed the cost of air tickets and other non-refundable trip payments. We also highly recommend guests to get international medical, baggage loss and delay insurance in the case of bad situations. Mekong Eyes Explorer Cruise will take no responsibility for lost or stolen personal belongings.
6. Dietary Needs
For travelers with special dietary needs, we recommend to contact us at least 21 days prior to embarkation. The cruise line will make the effort to provide special dietary needs and requests based on the product’s availability.
7. Travelers’ Responsibilities
All the travelers taking the cruise should take responsibilities towards their fellow passengers and the crew of the ship. Travelers should review the conditions of the trip itinerary and have a proper social behavior with fellow passengers and crew members. They should observe all the safety requirements on board and on excursions.
